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Completed Orders

Your one-stop shop for when you get your completed order back.

Digital Files

  • Why are my audio reels split into multiple files?
  • Why are my tapes split into multiple files?
  • Why is my film reel split into multiple files?
  • Why is there extra blank footage on my digital files?
  • How do I use my digital files?
  • What can I do with my digital files, and how do I edit them?
See all 9 articles

Thumb Drives

  • How do I access my thumb drive files?
  • My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?
  • How do I backup the digital files on my USB thumb drive?
  • How do I troubleshoot my USB thumb drive?
  • I received my order. Where is my thumb drive?

DVD/CDs

  • Why is there blue screen on my files/DVDs?
  • Why does my tape play fine in my player, but my DVD looks awful?
  • Why won't my photo disc play on my DVD player?
  • How do I play my DVDs/CDs?

Digital Download

  • I need my digital download link. How do I get it?
  • Why can't I change the names of my files in Google Drive?

Troubleshooting

  • Do you offer replacements and exchanges?
  • What are the weird lines at the bottom of my tape?
KODAK Digitizing Box