Should I remove my tapes from their cases? July 02, 2020 14:09 Updated Yes! We recommend removing tapes from their cases prior to sending them in. Since cases do not have barcodes on them. Have more questions? Submit a request Return to top Related articles What if my tapes aren't full? Can you transfer my personal DVD or mini DVD to a Digital File? Can you convert my videotapes? Do you repair films? What is the video quality?