Should I remove my tapes from their cases? July 02, 2020 14:09 Updated Yes! We recommend removing tapes from their cases prior to sending them in. Since cases do not have barcodes on them. Have more questions? Submit a request Return to top Related articles Do you convert adult content? What if my tapes aren't full? What is the video quality? How should I clean my photos? How are photos, slides, and negatives counted?