Should I remove my tapes from their cases? July 02, 2020 14:09 Updated Yes! We recommend removing tapes from their cases prior to sending them in. Since cases do not have barcodes on them. Have more questions? Submit a request Return to top Related articles What if my tapes aren't full? Do you repair films? What resolution do you digitize film to? What happens if my tape, reel, or audio is blank? Can you convert my videotapes?