Do you offer replacements and exchanges? July 02, 2020 15:12 Updated Yes, if your outputs arrived damaged, we’ll happily ship you a replacement, free of charge. Simply contact our Customer Service Team and we’ll help you set this up! Have more questions? Submit a request Return to top Related articles What’s your return policy once my items have been digitally preserved? Why does my tape play fine in my player, but my DVD looks awful? Can I have a refund if I missed the sale or the price of an item dropped? What are the weird lines at the bottom of my tape? Why won't my digital files work in iMovie?