Do you offer replacements and exchanges? October 24, 2018 17:53 Updated Yes, if your outputs arrived damaged, we’ll happily ship you a replacement, free of charge. Simply contact our Customer Service Team and we’ll help you set this up! Have more questions? Submit a request Return to top Related articles What’s your return policy once my items have been digitally preserved? Do you clean film before you digitize it? Can you convert my negatives? What is the price of a KODAK Digitizing Box? What formats do you convert?