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We accept returns within 30 days of completion of an order. Though we are not obligated to do so, we sometimes take returns past the 30-day window, depending on the issue. If you believe you are entitled to a return even though the 30-day window has expired, please contact our Customer Support team.
Our phone support hours are 10am to 6pm EST seven days a week.
If a return is set up, within 30 days, to address issues that resulted from our conversion process, there are no additional fees for review, return shipment, or re-transfers.
If the material is not transferrable due to age, fragility, format, damage, or any other condition we are not responsible for, a refund of the transfer price will be provided to you, and if possible, your original materials will be returned. In that case, though, we do not cover the cost of shipping a return order back to our facilities.
Please see our Terms & Conditions for more information.