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Can you convert my tapes? Is it a high quality transfer?

Yes! We convert most consumer video tapes. Your tapes will be transferred so you can see every detail of the original video. We deliver your tapes on high quality DVDs and/or mp4 format (via thumb drives and/or digital download through Google Drive).

What aspect ratio are videos digitized to?

Given the nature of our digitization process, all video transfers will be in 4:3 aspect ratio, regardless of the original aspect ratio. The majority of tapes are natively 4:3, so they will look just as they did when originally recorded. In some rare

How should I clean my photos?

Great question! Cleaning your photos is a fun and easy thing to do while reviewing your items before shipment. Before getting into specifics, it’s best to clean photos while wearing cotton or latex gloves, to avoid leaving fingerprints. Additionally,

What is the video quality?

There's a lot of factors to take in when it comes to video quality. Here's some helpful definitions. Given these definitions, what does that mean for your digitized videos?. Your digitized videos will be converted to 480p at about 24-29 frames per se

Can you convert my Kodak Photo Disc?

That's a great question! While Kodak did create the Photo Disc, it's not something we transfer just yet. As we are a growing service, we do plan on implementing more formats in the future! If you have further questions, please reach out to us at Ques

Will you clean my Photos, Slides or Negatives?

Our digitizing process for these formats does not include any in-depth cleaning or restoration. Before sending these items in, we recommend that you have them cleaned. From there, we are happy to provide lasting .JPEG files for you and your loved one

What if my tapes aren't full?

Great question!. We charge by the number of items, regardless of your tapes’ length or format. For example, a tape with six hours of footage will be counted the same as a tape with five minutes of footage. Pricing by item count enables us to streamli

How are photos, slides, and negatives counted?

Great question!Each KODAK Digitizing Box is prepaid for a specific number of items — an item can be a single tape, a single reel, or 25 photos. The photo formats we accept are:. Each image on a strip of 35mm negatives counts as one photo. Please note

Can I send my photo items to you in albums, frames, cases, carousels, or sleeves?

Unfortunately not. We require that photos, slides, and negatives be sent loose leaf, in groups of 25, packaged in ziplock style baggies or envelopes. Each group of 25 should then be labeled with one of the provided barcode stickers on the outside of

Should I remove my tapes from their cases?

Yes! We recommend removing tapes from their cases prior to sending them in. Since cases do not have barcodes on them.

Do you convert adult content?

No. We are unable to transfer violent, hateful, graphic or sexually explicit content from any materials, including audio and videotapes, film reels, photos, negatives, or slides.

Do you clean film before you digitize it?

Great question! At this time, we do not offer a film cleaning service. We recommend cleaning your film before sending it in for the best conversion possible. We do a straight transfer, so the quality and condition of your film will directly inform th

Do you repair films?

Our repair service is limited to splicing; we don't offer a comprehensive film repair service. So we recommend having any major repairs done prior to sending in your film. If we’re unable to digitize your film, our technicians will leave a note on it

Can you color correct my film?

Unfortunately, no. Our process is a straight one-to-one transfer, so the condition of your original items will dictate the quality of the final product. We don't include any edits or restorations in our process. However, if you choose our digital fil

Can you convert my negatives?

Yes, in color and in black-and-white! We scan standard 35mm negatives. We deliver your photos in high quality .jpg format on thumb drives, digital download through Google Drive, or CDs. We currently cannot process:. When sending in your photos, slide

Do you transfer Mini DVDs to standard DVDs or digital files?

Unfortunately, no. We are unable to transfer Mini DVDs to standard DVDs or digital files.However, we do currently convert:. Keep an eye on our website! In order to serve our customers better, we are continually updating the products and services we o

What resolution do you digitize film to?

We capture film in Standard Definition at 480p, which is enough resolution to see every last detail in the original frame.

Do you digitize my entire tape?

We don’t want to miss any of your cherished moments, so we digitize everything on the original media from beginning to end. Our capture and transfer process involves a straight transfer, so the quality of the digital files you receive should be as cl

What resolution do you digitize tapes to?

Our capture and transfer process involves a straight transfer, so the quality of the digital files you receive should be as close as possible to the native quality of the original media. We don't provide any editing services. The resolution of your t

Can you convert my film reels?

Yes!. We can covert your 8mm, Super8, 16mm, and Super16 film. Our process delivers wonderful transfers, allowing you to see every detail of the original film. Our process digitizes film frame-by-frame with special conversion equipment, reducing flick

Can you convert undeveloped 8mm, 16mm, or 35mm film?

Unfortunately at this time, we are unable to develop or digitize undeveloped film. We would recommend searching around online. There are still many companies that can develop 8mm and 16mm film. If you have old 35mm photo film, there are even some bus

What formats do you convert?

We convert almost all consumer formats of videotapes, photos, film reels, and audio. If you bought it from a big box store, odds are we can digitize it!. Here's a full list of formats:. Videotapes:. Film:. Photos:. Audio:

Do you repair broken tapes?

Great question!. Our repair service is limited to splicing; we don't offer a comprehensive tape repair service. So we recommend having any major repairs done prior to sending in your tapes. When we can't digitize your tape, our technicians will affix

Do you convert floppy discs to digital?

Unfortunately, no. At this time, we are unable to process this type of media format. However, keep an eye on our website! In order to serve our customers better, we are continually updating the products and services we offer. While we may not be able

Can you convert my videotapes?

Yes! We convert all consumer format tapes!Here's a full list of formats that we digitize. If you don't know exactly what you have, don't worry! Chances are we've got you covered.Here's a list of what we currently offer:. Each tape is converted to its

Can you scan old newspaper or yearbook articles?

Unfortunately, no. We are unable to scan old newspaper clippings, yearbook articles, birthday cards, diplomas, or any non-photo artifact. However, keep an eye on our website! In order to serve our customers better, we are continually updating the pro

What are the film reel sizes?

Film reels come in a range of sizes, but the most common are 3", 5", and 7". The largest film reel we can digitize is 10.5" in diameter. We digitize every consumer format of film created, including 8mm, Super 8, 16mm, and Super16.  Please note: we ar

What is tracking?

In the simplest definition, tracking helps fine tune your tape's speed during playback. Tracking on your tape is important because it helps ensure that it plays safely and smoothly. Good tracking depends precisely on the distance between certain comp

Can you fix the tracking on tapes?

Let's face it, tape can degrade. The magnetic media within tapes will gradually lose their charge in a process called remanence decay. But this is just one of the many ways VHS tapes can fade over time, causing issue with their tracking abilities, su

How do you convert film? What is the quality?

We are very proud of our film digitization process. After testing a lot of different options, we arrived at our process. We think it's the best way to create high quality videos, minimizing some of the jumpy, flickery effects we found common in other

Will you edit, improve, or restore my film footage?

Unfortunately, no. That is not something we offer at this time. While our process delivers wonderful transfers, allowing you to see every detail of the original film, the condition of your original reels will determine the quality of the footage on y

Will my audio tracks be separated?

No, we do not offer track separation.To achieve the best quality and consistency, we offer a one-to-one transfer for audio cassette tapes. Each side of the tape is carefully recorded from beginning to end in one take to ensure we never miss a beat. T

What is optical sound, and can you capture it from my 8mm or 16mm film reels?

That's an excellent question!. Sound on film is rare. Optical sound on film is the rarest of them all — a relic of a bygone era that was niche in its own time. Unfortunately, it is not something we are currently able to process. Optical sound for 8mm

Can you convert my slides?

Yes, in color and in black-and-white!. We scan:. All of our slides are scanned to high DPI images. You can see every detail in the original photo. We deliver your photos in high quality .jpeg format on thumb drives, digital download through Google Dr

What is the scan resolution of your photos?

That's an excellent question! Resolution for photo digital files is measured in DPI, or dots per inch. We use several different processes to scan your photos, depending on what scanning method is best. The minimum DPI standards they must meet are:. C

Do you convert professional tapes or photos?

At this time, we do not offer conversion services for professionally shot tapes, photos or film. But we do convert almost all consumer formats of videotapes, photos, film reels, and audio. Here's a full list of formats we convert:. Videotapes:. A not

Do you restore old photos?

Unfortunately, no. Restoring old or damaged photos is not a service we offer at this time. However, once your photo files are downloaded to your computer, you can easily reorganize, create folders, and rename the individual images to your liking! You

Can you convert my pictures?

Yes! We can scan all of your printed pictures, any size up to 8.5 x 11 inches. Your pictures will be scanned at 300 DPI so you can see every detail of the original picture. We deliver your pictures in high quality .jpeg format on thumb drives, CDs, o

Will you keep my photos in chronological order?

We are excited to help you preserve your photos!. To ensure the highest quality conversion for your photos, slides, and negatives, we use a variety of scanners and equipment for each order. Some photos tend to be more finicky than others and may requ

Can you convert beta tapes?

Yes!. We can convert your Betamax tapes to DVD, USB thumb drive, or digital download!. Please keep in mind that we do not convert Betacam tapes at this time.

Can you convert foreign or PAL tapes?

Yes!. As a general rule, we can convert most PAL and SECAM consumer format tapes. The only foreign formats we cannot currently convert are PAL and SECAM Betamax tapes. Foreign tape conversions are included at no additional charge with your KODAK Digi

Can you transfer moldy or water damaged tapes?

While there are many things we can do, transferring moldy or water damaged tapes is not something we have mastered yet. Nature's cycle will run its course and unfortunately, water damage and mold are a part of that cycle. If your tapes are moldy or h

Can you convert my photos? Is it a high quality transfer?

Yes! We convert most consumer photo prints, slides, and negatives. Your photos will be scanned so you can see every detail of the original photo. We deliver your photos in high quality .jpeg format on thumb drives, CDs, or digital download through Go

How do you count film reels?

That's a great question!. Each individual reel is counted as one item. If you have smaller films spliced together on a larger reel, it will still only count as one item. We do not count film format by the length of the film, but by each reel you send

Can you capture sound from my 8mm, Super 8, or 16mm film reels?

That's a great question, but unfortunately, that is not something we offer at this time. The majority of film is inherently silent. Anyone remember The Artist starring Jean Dujardin and Bérénice Bejo? In rare instances, 8mm and Super 8 film may conta

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