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How many DVDs/CDs will I receive if I select the disc set?

The type and number of discs you receive will depend on what types of media items you send in. Video Tapes:. Each tape will be converted to its own DVD disc. Normally the tape can fit on a single disc, but some longer tapes may need to be split up on

Can I play my thumb drive on my TV?

Our thumb drives are formatted specifically for computers, so while it is possible that the thumb drive we create will work in your smart TV, we cannot guarantee that it will. In fact, sometimes plugging your thumb drive into your smart TV will cause

What will I receive back when I purchase a reel-to-reel USB thumb drive or digital download?

Excellent question! In short, you’ll get back your original reels with all the WAV files made from them.We record every reel from start to finish to ensure we capture every second of your audio, and unless that reel is blank, we make sure every secon

What will I receive back when I purchase a reel-to-reel CD set?

Excellent question! In short, you’ll get back your original reels with all the CDs made from them. We record every reel from start to finish to ensure we capture every second of your audio, and unless that reel is blank, we make sure every second of

Which storage option is best?

We offer three different options: thumb drive, DVD/CD set, and digital download. Which one should you choose?. Each option has its own advantages! Ultimately, you're going to get the same quality with each product. Here are some of the pros of each o

Will my Film DVD be in chronological order?

Our goal is to digitize your memories at the highest quality possible. This requires use of a variety of equipment for films we handle on a daily basis. Some films tend to be more finicky than others and may require multiple pieces of equipment. For

How do I play my DVDs/CDs?

Our DVDs are region free and copyright free. They are formatted to work in a DVD player. While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), gaming consoles, or DVD-capable computers,  it is

Can you copy my personal DVD/CD to a digital file?

Unfortunately, no. While we would love to help you duplicate or copy your personal DVDs/CDs, at this time we can only provide copies of discs we've created in our facility. This also includes transferring DVDs from different regions to Region 1 DVDs.

Can I add a USB thumb drive to my order?

Have you already placed your order but changed your mind?. No worries! Just reach out to our Customer Support Team at [email protected]. Include your order number in the subject line, and let them know you'd like to add a thumb drive. We

What format are the digitized files on my USB thumb drive or digital download?

Digital files are a great way to share your memories with friends and family. By selecting the USB thumb drive or digital download option at checkout, you will receive back your files in a digital format, ready to share and use on your computer. Quic

What is the digital download?

Digital access to your digitized memories comes standard with every Kodak Digitizing Box. With it, your home movies, photos and/or audio recordings will be uploaded to and hosted on Google Drive, enabling you to easily download your files to any comp

DVD vs digital files? Which one is for me?

If you’re hoping to view your old family memories on a large TV, then the DVD will be just fine. Our DVDs are a great way to gather friends and family for a night of laughs, joy, and reminiscing, as you view your memories together.However, we underst

Can you combine my tapes onto a single DVD?

That’s a great question!. We have always found that to ensure the best quality transfer, one tape per DVD is the best bet, just to make sure everything fits properly. In addition, we also play through every tape in its entirety to make sure that ever

What will I get back?

Once the digitization process is complete, your KODAK Digitizing Box will be returned to you by our trusted shipping partner.  We provide tracking information with updates the whole way, letting you know where your order is in the process. In your co

I have an iPad or newer computer — I don't want DVDs. What should I do?

Awesome! DVDs were great in the early 2000s, but times have changed. Thumb drives or digital download are a great way to share your memories with friends and family. By selecting one of these options, you will receive back your files in a digital for

Why should I get a USB thumb drive?

USB thumb drives are available as one of the output options (along with DVDs or digital download) when placing your order. They create a convenient way to store your memories. Just plug the thumb drive into your computer and store your files to a har

Will all of my digital files fit onto one thumb drive?

In short, yes it will all fit. Our system ingeniously calculates the USB thumb drive size your order needs based on the number of items you're sending in. And in the rare instance that all your files don't end up fitting on the USB thumb drive you or

What format are the digital files on my USB thumb drive?

Digital files are a great way to share your memories with friends and family. By selecting the USB thumb drive option at checkout, you will receive back your files in a digital format, ready to share and use on your computer. Quick Answer:. Your vide

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